80%

53%

21%

34%

Do you know the return on your customer experience initiatives?

Over 80% of Global companies feel that customer experience is more important than ever. However, only 53% consistently measure customer experience. Lastly, only 21% are able to measure its impact on business outcomes and meagre 34% review customer experience metrics regularly.

, enabling business' to take action by establishing measurable linkages between customer experience and customer behaviour.