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FAQ

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Why should I go in for ServeSmart?

Serve Smart can enable you to understand the pulse of your customers: are they happy or upset, what drives their purchases, and so on. This information allows you to serve them better and make a direct impact to your bottom-line!

Who is ServeSmart for?

Serve Smart is highly useful to people working in a variety of service sectors: airlines, hotels, resorts, restaurants, cafes, bars and pubs, and retail stores. It's designed for unit level use. That means it allows you to monitor each point of sale or delivery independently.

Do I need training to use ServeSmart effectively?

Not really! Serve Smart is intuitive and very user-friendly. A simple tour should equip you with everything you need to get started. If that’s not enough, the set-up guide built inside the app has comprehensive information to help you use the app effectively. For the enterprise edition, a special training kit is provided.

How do I use the dashboard to maximize my effectiveness?

Your customer feedback loop isn’t complete unless you can interpret the data intelligently and act on it, which is what the dashboard helps you do. The dashboard converts customer feedback into meaningful patterns that help you understand key trends and take action. It’s really easy to deploy. All stakeholders will be provided with a login id and password. All feedback forms will be available on the server and the user can use them with different filters.

Will my data be secure?

Absolutely! All your data is stored in a Google cloud platform so it's completely secure. We use HTTPS protocols to ensure safe data transfer between application and server. There is also a strict server access policy to protect your data.

Can I change or upgrade my pricing plan?

Yes. Pricing is always based on your wish list of features and customizations, and the number of devices you would like to install the app on.

How do I terminate my account?

Just write to us at info@mafoianalytics.com. We’ll take care of the rest.