Features

is powered by , our proprietary cloud based big data analytics platform. raises your game with flexibility, scalability and customization.

comes in three variants, targeted at different consumer sets:

ServeSmart Urban Market Edition

UME Free

A lite, free version and is ideal for small enterprises. It’s ready to use and comes with limited customisation.

UME Basic

The slimmed down version of its big brother and is ideal for small to medium sized enterprises. It’s ready to use and comes with a basic level of customisation.

UME Enterprise

Enterprise, the advanced version, is ideal for larger organizations with multiple outlets and franchisees. It offers extensive customization features, and allows you to create marketing campaigns that can really target your customers.

Pricing

FREE

From $42 pre user/month

Price on Request

What you get

Single user License with single device access. 5 Question Survey builder with standard configuration/Unlimited responses

1 User license with 3 concurrent user/ device access. Unlimited questions/responses/Fully configurable

Unlimited questions/responses/Fully configurable with a dedicated victory advocate

Detailed Features

Application

Custom App creation

Feedback summary View

Welcome/Thank you SMS' to responders

Notification Alerts (via SMS)

Real time app update

Social Media integration (To share feedback)

(Facebook,Twitter, Google+)

(Facebook,Twitter, Google+, Custom API generation for zomoto/trip advisor)

iOS/Android compatibility

Compatible

Compatible

Compatible

Device compatibility

Compatible with any device (Phone, tablet, desktop)

Compatible with any device (Phone, tablet, desktop)

Compatible with any device (Phone, tablet, desktop)

Offline survey mode

SSL Authentication

Dashboard

Survey Form Builder (Build-Your-Own-Survey)

BYOS (Limited to 5 questions)

BYOS (Unlimited Questions)

BYOS (Unlimited Questions)

Question Type

Limited access to question types

Full Access to all question types

Full Access to all question types

Insight Builder

Limited access to chart/graph types

Full access to charts/graph types

Full access to charts/graph types

Pre-built survey templates

Summary Report

(Without export functionality)

(With export functionality)

(with custom report generator and labeling)

Data Export

Excel export option

Custom report download

Configuration Options (templates, images, fonts, colors, rating scales)

NA (Fixed template and standard font/color/rating scales with SS Branding)

Fully configurable (with custom branding)

Fully configurable (with custom branding)

Advanced Features (Mandatory questions, Skip questions, Branching, reorder questions)

Aggregate reponses view

Customer Experience Score Tracker

Multi location Access

(Add unlimted no of stores/centres)

(Add unlimted no of stores/centres)

Geo location experience tagging

Feedback trend Analysis

Sales staff addition

Add Filters Date/time/Staff

Custom filters creation

Custom filters creation

Multiple Survey creation

Notification/ Alert Management

User Management

Single user account with no role based access

Single user account with multiple role based access

Muiltiple user account with multiple role based access

Additional Modules

Digital Catalogue Module

Basic version with no customization and maximum of 10 uploads

Full verison with customization options and unlimited uploads

Marketing campaign Module

Limited features

Full Access

Loyalty Management Module

Limited features

Full Access

PoS/Loyalty integration

Custom api build for integration available

Analytics Engine Module

Limited access

Full Access